Refund Policy
Returns, Refunds & Claims
If a coupon, discount or voucher has been missed from an order, we must be notified within 72 hours of the order being placed to add or adjust the balance.
Both the currency and tax for an order is based on the Shipping address, the card will be billed in Us dollars with provincial taxes.
Please note that there may be additional administrative, exchange or transaction fees charged by your credit card. To further inquire about this, please review the terms and conditions with your credit card provider.
Your credit card will be automatically charged for outstanding payment, including but not limited to overdue invoices and fees for additional services.
Please note that for all orders, including pre-orders awaiting back ordered items and custom orders the full payment will be charged upon placement of the order.
We do not accept cheques with a billing address outside of the US.
Refunds
Can you process my refund onto a different credit/debit card
No, this is not something that we are able to do. If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund.
When will I see my refund in my account ?
Refunds can only be issued via the method of the original purchase.
Depending on the card provider, it may take up to 5 working days for the credit to appear in your statements once the refund has been processed.
Home Wood Furniture cannot be held responsible for third party costs or fees associated with the credit card.
Returns & Cancellations
What is your return policy?
We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can notify us via the contact form on our ‘Contact Us’ page and our team will provide all of the details for initiating a return.
As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund. In order to process your return as quickly as possible we ask that your order number is clearly marked on all boxes for our warehouse team. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery or pick-up date. Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned.
We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.
Products marked as Final Sale are not able to be returned or refunded.
Damaged or Defective Items
- We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.
- Inspect item upon delivery. If you need to store your items for an extended period of time, such as during construction or renovation, please be sure to inspect the product before moving them into storage as the (3) day claims window will still apply.
- If damage is noted, accept delivery and sign off with the carrier “damaged upon arrival”
- Photograph the item and packaging.
- If an item or part is structurally damaged and completely unusable, refuse delivery of the damaged item or part only.
- Do not refuse undamaged items or parts, you are responsible for all redelivery costs, including but not limited to storage fees
- To file a claim send us an email: help@homewoodfurniture.us
- Claims received in excess of (3) calendar days beyond the delivery will not be accepted
- Photographs must be clear and attached to your claim within (3) calendar days
- We will send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced with an in-stock item where possible; items with aesthetic blemishes will be subject to a custom order replacement
- The customer may be responsible for any labor and/or shipping of parts/(s)
- Home Wood Furniture’ is for indoor use only, unless explicitly specified, and as such will not cover the costs for damaged or defective items in the event that the furniture was made damaged or defective as a result of customer negligence
- If you do not accept any of our solutions to the case, you will be responsible for the safe return of the items (s) under our return policy
- In the event Home Wood Furniture deems all resolution attempts have failed, Home Wood Furniture reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges
All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy.
Order Cancellation
Cancellation – Unshipped
You can cancel your order for a full refund before the order is set up for shipment.
Cancellation – Shipped
You can cancel your order once it has been set up for shipment, however please be aware that the costs of both outbound and return shipping will be reduced from your refund amount.
Refunds
Refunds can only be issued via the method of the original purchase. If original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear. Home Wood Furniture cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items are non-refundable. Standard Shipping and Express Shipping charges are not refundable.
All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is.
