Store Policy
At Home Wood Furniture, we strive to deliver your purchase with excellent service and flexibility, every time.
Home Wood Furniture’s Delivery Service is more than just the safe transportation of your purchase – it’s a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.
We want to send your order to you as soon as possible on a day that works for you. For your convenience, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business. Upon delivery, be available to accept the shipment during a scheduled 4 hour window period. If shipped with UPS or a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. If you have selected pick-up for your order, we ask that you to wait for a confirmation call from the warehouse before going to collect your order. While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit. Homewoodfurniture.us is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.
Standard Shipping
Standard Shipping includes a delivery to the threshold, described as the “first dry area” such as a garage or lobby/service area of a high-rise building unless shipped with UPS or a small parcel carrier for which a signature will be required upon delivery. Please note that stairs to the front door or first dry area are not included with this delivery service. Standard shipments have an estimated transit time of 4-7 days.
Customer Pick Up
We offer a free pick-up option from our US warehouses located in Roswell, Georgia.
During checkout, please note that orders will not be ready for pick up within the same day and you will be notified directly as soon as your order has been prepared. Full warehouse address, contact information, and pick-up availability will be provided in the same email.
Orders can only be held for pick up for 7 calendar days so please notify us if you require further time, storage fees may apply. If a third party is collecting your order please notify us in advance and ensure that they bring a photo ID or our warehouse team may deny pick up.
We recommend bringing a larger vehicle and a friend to help carry the order, as our warehouse team will not be able to assist with loading. Homewoodfurniture.us is not liable for any loss, shipping damage, cost, or expense once the warehouse transfers possession of the order to the customer or the customer’s appointed party. If you are considering a return please request to keep the original packaging.
Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. Shipping is calculated from the product subtotal before applicable taxes and discounts are applied. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Shipping outside of the United States is not available right away. It is the customer’s responsibility to keep track of the order from shipment to delivery.
In Stock
Orders in stock take approximately 1-2 business days to be set up for shipment at which point you will receive an email notification.
Pre-order
For pre-orders, once the furniture arrives at our warehouse it will be unloaded, sorted and passed a quality inspection before being set up for shipment. This process typically takes 1 – 5 business days to complete.
Warehouse Processing
US orders have an average 1-4 business day processing time prior to shipment. An email notification with tracking details will be sent as soon as the order ships from the warehouse.
Transit Lead Time
Once the delivery company has picked up the order you will receive an email with the tracking information.
Local Delivery
Customers with local delivery will be contacted to schedule delivery within 2-3 business days from when all stock arrives at the warehouse. From there, delivery will typically take place within 1-2 weeks.
If there is a specific time period when you may not be able to accept delivery, you must notify us via our contact form on our ‘Contact Us’ page prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible; however, storage fees will apply on a per day basis and at the cost of the customer. Consignee changes or shipping method changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Home Wood Furniture ‘s efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Rove has full discretion on how the order’s items are to be handled.
You may contact us to know order history, print receipts, and pick up tracking information and details regarding your order.
For purchases in the USA, the destination state, province or territory will determine the sales tax applied to your order.
Coupon codes and Vouchers are limited strictly to one per order.
Store credit cannot be applied to the order it is generated from and cannot be retroactively applied to a previous order.
A Voucher is valid for 6 months from the date it is received. A voucher can only be used on select furniture items on a future order and, under no circumstances, can the voucher be retroactively applied to an order.
Vouchers are not applicable to shipping charges, taxes.
Vouchers are calculated from the order subtotal before shipping and applicable taxes and after discounts.
The voucher is sent out 30 days after delivery or pick up. Vouchers are valid for one-time use only and are not reinstated from canceled orders. If the full value of the voucher is not used the remaining balance is considered void. If an order containing a voucher is canceled, returned, or refunded the voucher is considered void.
The voucher value is a live balance and will be recalculated if any discounts or credits are applied to the order, including post delivery discounts for compensation or claims related issues.
A review credit and photo credit can only be applied once per customer account. If a coupon code or voucher was missing from an order that has already been placed, we must be notified within 72 hours or the coupon code/voucher cannot be added/adjusted. Coupon codes are not applicable to part(s) or partial orders.
Your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices, additional carrier charges, and storage fees. Once a transaction has been completed, there will be a charge of 3-5 % of the transaction amount for changing credit card information or the charge amount. Please note that for pre-orders awaiting back-ordered items, the full payment will be charged upon placement of the order. Coupons/discounts may be applied within 24 hours of ending, or up to 72 hours for price adjustments on orders that have already been placed, including product/sale price adjustments. Both the currency and tax for payments are based on the Shipping Address. Please note that additional admin/exchange fees may be charged by your credit card provider. We do not accept cheques with a billing address outside of the US.
While we will use our best efforts to fulfill all orders, Home Wood Furniture cannot guarantee the availability of any particular product displayed on this Site. Home Wood Furniture reserves the right to discontinue the sale of any product listed on this site at any time without notice. Our goal is to provide accuracy in all prices, delivery rates, and other information. All prices online are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict or cancel orders of any items for any reason and correct any errors, inaccuracies, or omissions (including after an order has been submitted and accepted).
Your use of this website, homewoodfurniture.us (“site”), is governed by the following Terms (“Terms”), as updated from time to time. The current version of these Terms is indicated below. These Terms constitute a legally binding agreement between you and Home Wood Furniture.
User Warranties
In placing an order, you warranty that you are over 18 years of age, and that you are providing accurate, true and complete information, and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Homewoodfurniture.us makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site except otherwise stated in our 5-year limited product warranty.
Indemnification
You agree to indemnify and hold harmless Home Wood Furniture and Homewoodfurniture.us and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.
Termination
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.
